Refund policy

REFUND & RETURN POLICY

Effective Date: August 17, 2026
Last Updated: August 17, 2026

At Cannoneer Apparel, we want you to be happy with your purchase. Because many of our products are made specifically for you through our print-on-demand fulfillment partners, our return and refund policy is designed around how print-on-demand products are manufactured and fulfilled.

RETURNS & REFUNDS

Because our products are made on demand, we generally do not accept returns or exchanges for:

  • Choosing the wrong size;

  • Choosing the wrong color;

  • Choosing the wrong product or style;

  • Changing your mind;

  • No longer wanting the product; or

  • Ordering an incorrect quantity.

Please carefully review product descriptions, size charts, colors, and other product information before placing your order.

ELIGIBLE REFUNDS OR REPLACEMENTS

We may provide a refund, replacement, or reprint when you receive:

  • The wrong product;

  • A damaged product;

  • A defective product;

  • A significant printing error; or

  • Another qualifying fulfillment or manufacturing issue.

Eligible issues must generally be reported within 30 days of delivery.

To request assistance, contact:

cannoneerapparel@gmail.com

Please include your:

  • Order number;

  • Name and email used for the order;

  • Description of the problem; and

  • Clear photographs showing the issue.

Additional photographs or information may be requested when reasonably necessary to investigate a claim.

DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged or has a manufacturing or printing defect, contact us as soon as possible.

Depending on the circumstances, we may provide a replacement, reprint, refund, or another appropriate resolution.

Printify's current customer support guidance generally requires qualifying product issues to be reported within 30 days of delivery and may require photographic evidence.

WRONG ITEM RECEIVED

If you receive a product that is materially different from the item you ordered, please contact us at cannoneerapparel@gmail.com within 30 days of delivery.

We will review the issue and, when the claim is confirmed, may provide a replacement, reprint, or refund.

ORDERING THE WRONG SIZE OR COLOR

Please review the sizing information and product options carefully before completing your purchase.

Because products are made specifically for individual orders, we generally cannot offer refunds or exchanges for an incorrect size, color, style, or other option selected by the customer.

CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

We are not generally responsible for orders that cannot be delivered because an incorrect or incomplete address was entered during checkout.

Additional shipping charges may apply if a qualifying order must be reshipped because of an incorrect address.

REFUND PROCESSING

When a refund is approved, we will generally issue the refund to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Cannoneer Apparel cannot control the exact time required for a payment provider or bank to post a refund.

CANCELLATIONS

Because print-on-demand products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

Contact us at cannoneerapparel@gmail.com immediately if you need to request a cancellation.

Once an order enters production, we may be unable to cancel or modify it.

RESTOCKING FEES

No restocking fee applies to eligible refunds or replacements.

Because Cannoneer Apparel primarily sells made-to-order, print-on-demand products, traditional restocking fees are generally not applicable.

EXCHANGES

We generally do not offer exchanges for customer-selected size, color, style, or other ordering mistakes.

When an item is defective, damaged, or incorrectly fulfilled, we may provide a replacement or reprint rather than an exchange.

NON-RETURNABLE ITEMS

Because products may be created specifically for each customer, the following generally cannot be returned solely for a refund or exchange:

  • Products ordered in the wrong size;

  • Products ordered in the wrong color;

  • Products ordered in the wrong style;

  • Products ordered by mistake;

  • Products no longer wanted by the customer; and

  • Products that meet their advertised specifications but are no longer desired.

This does not limit any consumer rights that cannot legally be excluded.

FRAUDULENT OR ABUSIVE CLAIMS

Cannoneer Apparel reserves the right to investigate refund and replacement requests.

We may deny claims that we reasonably determine to be fraudulent, abusive, repetitive, or inconsistent with the actual condition of the product.

Nothing in this section limits any rights available under applicable law.

POLICY UPDATES

We may update this Refund & Return Policy from time to time.

The most current version will be posted on our website, and the Last Updated date will identify the latest revision.

We encourage customers to review this policy before placing an order.

CONTACT US

For questions about refunds, replacements, damaged products, or order issues, contact:

Cannoneer Apparel
Email: cannoneerapparel@gmail.com

Please include your order number whenever possible so we can locate your purchase and assist you more efficiently.

Cannoneer Apparel
Refund & Return Policy
Effective Date: August 17, 2026
Last Updated: August 17, 2026